1. Who We Are

This website operates under the trading name Kavoholik Oman.

For questions or requests concerning this Privacy Policy or personal information, contact:

Email: info@kavoholikoman.com

Muscat: +968 9826 2121

Salalah: +968 9124 5475

2. Scope of This Policy

This policy applies when a person:

• Browses the Kavoholik website
• Creates or submits an order
• Selects pickup or delivery
• Contacts Kavoholik
• Requests customer support
• Makes a wholesale inquiry
• Uses website forms or account features where available

This policy does not control the independent privacy practices of third-party websites linked from the Kavoholik website.

3. Information We May Collect

Depending on how the website is used, Kavoholik may collect:

IDENTITY INFORMATION

• Name
• Customer or account identifier where applicable

CONTACT INFORMATION

• Email address
• Oman phone number
• Delivery address
• Selected pickup branch

ORDER INFORMATION

• Products ordered
• Quantities
• Order value
• Pickup or delivery method
• Order status
• Customer instructions
• Return, replacement or support history

TECHNICAL INFORMATION

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Website pages visited
• Security and error logs
• Cookie identifiers where enabled

COMMUNICATION INFORMATION

• Emails
• Support messages
• Wholesale inquiries
• Feedback
• Information supplied when reporting an order issue

4. How Information Is Collected

Information may be collected:

• Directly from the customer
• Through checkout and account forms
• When the customer contacts Kavoholik
• Automatically through essential website technologies
• Through delivery or support providers involved in the customer’s order
• From information voluntarily supplied during a return or complaint request

5. Why We Use Personal Information

Kavoholik may use personal information to:

• Receive and process orders
• Confirm product availability
• Arrange pickup or delivery
• Contact customers about their orders
• Provide customer service
• Review returns, replacements and refunds
• Respond to wholesale inquiries
• Maintain transaction and operational records
• Prevent fraud, misuse and security incidents
• Diagnose website errors
• Improve website usability and services
• Meet applicable legal, accounting and regulatory requirements
• Establish, exercise or defend legal rights

6. Order Fulfillment

Name, phone number, address, selected branch and order information may be used to prepare and fulfill an order.

For delivered orders, relevant information may be shared with the approved delivery provider responsible for completing the shipment.

The delivery provider should receive only the information reasonably necessary to perform the delivery.

7. Payment Information

Online card payment is currently unavailable through the website.

Pickup orders are currently paid by cash or bank card at the selected branch.

Delivered orders are currently paid through Cash on Delivery.

The website does not currently request or store full payment-card numbers, card security codes or online payment credentials.

If online payment is introduced later, this policy must be updated before the feature is publicly enabled.

8. Cookies and Similar Technologies

The website may use cookies or similar technologies necessary for:

• Shopping-cart operation
• Checkout operation
• Language selection
• Security
• Session management
• Login or account functionality
• Website preferences
• Performance and technical diagnostics

Optional analytics or marketing technologies, if introduced, should be described and managed in accordance with applicable consent requirements.

9. Who We May Share Information With

Personal information may be shared only when reasonably necessary with:

• Kavoholik personnel responsible for orders and support
• Delivery providers
• Website hosting and technical-support providers
• Email and communication providers
• Accounting, legal or professional advisers where necessary
• Government, regulatory or law-enforcement authorities where disclosure is legally required
• Business service providers acting on Kavoholik instructions

Kavoholik does not sell customer personal information.

Service providers should use information only for the service they are engaged to provide and subject to applicable confidentiality and data-protection requirements.

10. International Processing

Some hosting, software or technical-service providers may process or store information outside the Sultanate of Oman.

Where personal information is transferred internationally, Kavoholik will seek to use appropriate contractual, technical or organizational protections required by applicable law.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for:

• Order fulfillment
• Customer support
• Returns and dispute handling
• Accounting and operational records
• Security
• Fraud prevention
• Legal or regulatory obligations

Retention periods may vary according to the type of information and the applicable requirement.

When information is no longer required, Kavoholik will take reasonable steps to delete, anonymize or securely dispose of it.

12. Data Security

Kavoholik uses reasonable technical and organizational measures intended to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

No website or electronic transmission method is completely secure. Kavoholik cannot guarantee absolute security but will take reasonable steps appropriate to the nature of the information and associated risk.

13. Personal Data Breaches

If Kavoholik becomes aware of a personal-data breach, it will investigate the incident and take reasonable containment and corrective steps.

Where notification is required under applicable law, Kavoholik will notify the competent authority and affected individuals in accordance with the applicable requirements.

14. Customer Rights

Subject to applicable law and any lawful exceptions, a person may request:

• Information about the processing of their personal data
• Access to personal data
• A copy of processed personal data
• Correction or updating
• Restriction or blocking where applicable
• Deletion where applicable
• Withdrawal of consent where processing is based on consent
• Transfer of personal data where applicable
• Information concerning a relevant personal-data breach
• Objection to direct marketing
• Submission of a complaint to the competent authority

Kavoholik may request reasonable identity verification before acting on a privacy request.

Some information may need to be retained when required for order, accounting, dispute, security or legal purposes.

15. How to Submit a Privacy Request

Send a privacy request to: info@kavoholikoman.com

Include:

• Your name
• The contact information used with Kavoholik
• A clear description of the request
• The relevant order number where applicable

16. Marketing Communications

Kavoholik will send marketing communications only where permitted under applicable requirements.

A customer may request to stop receiving optional marketing communications.

Stopping marketing communications does not prevent Kavoholik from sending necessary messages about an active order, delivery, security issue or customer-service request.

17. Children’s Information

The website and online store are not intentionally directed to children for the independent purchase of products.

Kavoholik does not knowingly seek to collect children’s personal information without the authorization required by applicable law.

A parent or guardian who believes a child has provided personal information may contact Kavoholik.

18. Third-Party Links

The website may link to third-party services such as map providers or external platforms.

Those services operate under their own privacy policies. Kavoholik is not responsible for their independent privacy practices.

19. Changes to This Policy

Kavoholik may update this Privacy Policy when website functions, business operations or applicable requirements change.

The updated policy will apply from the date shown as “Last Updated,” unless applicable law requires otherwise.

20. Complaints

A person who believes their personal information has been processed inconsistently with this policy may first contact Kavoholik using the email address below.

The person may also have the right to submit a complaint to the competent authority responsible for personal-data protection in the Sultanate of Oman.

21. Contact Us

Privacy questions and requests:

Email:
info@kavoholikoman.com

Muscat:
+968 9826 2121

Salalah:
+968 9124 5475