CURRENCY

All displayed prices are in Omani Rial unless otherwise stated.

PICKUP PAYMENT

Pickup orders may be paid by cash or bank card at the selected branch.

DELIVERY PAYMENT

Delivered orders are currently paid by Cash on Delivery.

ONLINE PAYMENT

Online card payment is currently unavailable through the website.

CONSUMER RIGHTS

These terms do not limit mandatory rights available under the laws of the Sultanate of Oman.

1. About These Terms

These Terms & Conditions apply to the use of the Kavoholik Oman website and to orders placed through it.

By using the website or submitting an order, the customer confirms that they have read and understood these terms, together with the Shipping Policy, Returns & Refunds Policy and Privacy Policy.

Shipping Policy

Returns & Refunds

سياسة الخصوصية

2. Kavoholik Oman

The website and products are presented under the trading name Kavoholik Oman.

3. Website Use

Customers may use the website only for lawful personal or business purchasing purposes.

Customers must not:

• Attempt unauthorized access to the website
• Interfere with website security or operation
• Upload malicious code
• Use false or misleading identity or contact information
• Copy or commercially exploit website content without authorization
• Use the website in a way that violates applicable law

4. Product Information

Kavoholik aims to present accurate product names, descriptions, sizes, images, prices and availability.

Product images are illustrative and appearance may vary slightly because of packaging changes, screen settings, production batches or natural characteristics of coffee products.

A material difference, incorrect item or defective product may still be reported under the Returns & Refunds Policy.

5. Product Availability

Products are subject to availability.

Adding a product to the cart does not reserve it. If a product becomes unavailable after an order is submitted, Kavoholik may contact the customer to arrange:

• A suitable replacement
• Removal of the unavailable item
• Cancellation of the affected item or order
• An appropriate refund where payment has already been received

6. Prices and Currency

Unless stated otherwise, all prices displayed on the website are in Omani Rial.

The price shown during checkout is the applicable product price at the time the order is submitted.

Delivery charges, when applicable, are displayed separately during checkout.

Kavoholik may correct an obvious pricing or technical error before accepting or fulfilling an order. The customer will be informed where the correction materially affects the order.

7. Submitting an Order

The customer is responsible for reviewing the products, quantities, pickup or delivery method, contact information and order total before submitting the order.

Submitting an order represents a request to purchase. An order may require operational confirmation before preparation or dispatch.

An automated order message confirms receipt of the request but does not override product availability, pricing corrections or applicable legal requirements.

8. Customer Information

Customers must provide accurate and complete:

• Name
• Oman phone number
• Email address where requested
• Delivery address for delivered orders
• Selected pickup branch for pickup orders

Kavoholik is not responsible for delay caused by incomplete or incorrect information, subject to applicable law.

9. Pickup Orders

Customers may select pickup from an available Kavoholik branch in Muscat or Salalah.

The customer should collect the order from the selected branch.

Pickup orders may be paid by:

• Cash at the branch
• Bank card through the branch point-of-sale terminal

Online website card payment is currently unavailable.

10. Delivered Orders

Delivery is currently available within the Sultanate of Oman, subject to service coverage.

Delivery charges are calculated according to the order weight and delivery location and are displayed during checkout.

Delivered orders are currently paid through Cash on Delivery.

The customer must provide a reachable phone number and complete delivery information.

11. Payment

Current payment options are:

PICKUP:

Cash or bank card at the selected branch.

DELIVERY:

Cash on Delivery.

ONLINE PAYMENT:

Currently unavailable through the website.

Kavoholik will not request full bank-card details through ordinary email, telephone calls or public website text.

12. Order Cancellation

Customers may request cancellation before the order has been prepared, packed or dispatched.

Cancellation cannot be guaranteed after preparation or dispatch has started.

If the order has already entered delivery, applicable delivery or return costs may be considered in accordance with the circumstances and applicable law.

13. Shipping and Delivery

Delivery coverage, estimated timing, customer address responsibilities and order-receipt requirements are explained in the Shipping Policy.

/shipping-delivery/

Delivery dates are estimates unless expressly confirmed.

14. Returns, Replacements and Refunds

Requests concerning damaged, defective, incorrect, incomplete or unwanted products are handled under the Returns & Refunds Policy.

/return-policy/

Nothing in these terms prevents a customer from exercising a mandatory consumer right available under applicable Oman law.

15. Coffee and Perishable Products

Coffee, food and other perishable products may be subject to health, hygiene, freshness and quality restrictions.

Opened, used or perishable products cannot normally be returned merely because the customer changed their mind.

This does not prevent a customer from reporting a product that is damaged, defective, contaminated, expired, incorrectly supplied or materially different from its description.

16. Intellectual Property

The Kavoholik name, website design, original text, photographs, graphics, product presentation and other original materials are owned by or licensed to Kavoholik unless otherwise stated.

Website content may not be reproduced, republished, modified or commercially used without prior authorization, except where permitted by law.

17. Third-Party Links

The website may contain links to third-party services such as map providers, delivery services or external platforms.

Kavoholik is not responsible for the independent content, availability or privacy practices of third-party websites.

Customers should review the terms and privacy policies of those services.

18. Website Availability

Kavoholik aims to keep the website available and accurate but cannot guarantee uninterrupted operation.

Access may be temporarily interrupted for:

• Maintenance
• Security updates
• Hosting issues
• Technical faults
• Events outside reasonable control

Kavoholik may correct, update or remove website content when necessary.

19. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded under the laws of the Sultanate of Oman.

To the extent permitted by applicable law, Kavoholik is not responsible for indirect loss arising solely from circumstances outside its reasonable control.

20. Privacy and Personal Data

Personal information submitted through the website is handled in accordance with the Privacy Policy and applicable laws of the Sultanate of Oman.

/privacy-policy/

21. Changes to These Terms

Kavoholik may update these terms when business operations, website features or applicable requirements change.

The updated version will apply from the date it is published on the website, unless applicable law requires otherwise.

Last Updated: 20 July 2026

22. Governing Law

These Terms & Conditions are governed by the applicable laws of the Sultanate of Oman.

Any dispute will be handled through the competent authorities and courts of the Sultanate of Oman, subject to mandatory consumer rights and applicable dispute-resolution procedures.

23. Contact Us

For questions about these Terms & Conditions, contact:

Email:
info@kavoholikoman.com

Muscat:
+968 9826 2121

Salalah:
+968 9124 5475